User

Claims User Research Project

Scope

Identify opportunities for improved claims processing turnaround time, reduced manual work, and lower user error based on configuration changes, minor enhancements, and platform redesign.


Research

Observe claims adjudicators interacting with existing tool

Ask probing questions about key painpoints

Concept test potential improvements


Synthesize

Collaborate with claims SMEs to document issues and potential resolution

Iterate on mockups with UX designer